Delivery and Returns
ORDERING
The easiest way to order from us is to purchase via our website using PayPal (which enables payment via credit and debit card). Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders via a bank transfer and will process the order once the payment has cleared.
UK DELIVERY
Delivery prices are to the UK Mainland, however, if you live in the following postcodes then a discount has been applied as these can be delivered without the need for a courier company.
All orders have a processing time of 72 hours, and delivery is between 3 – 10 working days. You will receive an email confirming the dispatch of your order once it has been sent. During the check out process, you should specify any special delivery instructions.
If, for any reason, there is a delay with delivery of your order this will be communicated as soon as we are made aware, along with a revised delivery timeframe. Should a delayed delivery time not meet your needs, we will be happy to process a refund.
Bespoke item delivery will be agreed at the time of order completion.
INTERNATIONAL DELIVERY
Cotton Creates is based in the UK, however we are happy to ship internationally. Please contact us to arrange a delivery quote.
IMPORTANT – CUSTOMS & DUTY. Please note that all shipments to OUTSIDE the EU (European Union) may be subject to import duties and taxes, which are levied once a shipment reaches delivery country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your Order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid directly by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.
RETURNS
We want you to be happy with your new item but if you find that it is not quite right for you please contact us immediately. We will authorise the return and email you the return address label. If the item has been designed specifically for you, the 30% deposit is non-refundable.
TIME: You have strictly 7 working days from the delivery date to post your item (it needs to be postmarked within these 7 days). We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.
CONDITION: We can only accept your return if the goods are absolutely in the original condition.
EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods.
EXCEPTIONS: If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from the shipping company. If the return is despatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
